[marginalium]
On the 'empathy economy' as jobs are automated
8 Aug 2024
On the ‘empathy economy’ as jobs are automated. Many good points. Here’s one:
“in the Feeling Economy, [that emerges during the increasing automation of jobs] many previously disadvantaged groups or individuals may have a better chance to develop their talents and to be included in the labor market.” They like to believe that this shift will simultaneously raise the floor by legitimating less-recognized jobs like caregiving and open up the ceiling by causing higher-income jobs to deprioritize “hard” technical skills—thus making it more accessible to both those without an expensive formal education, and those mistakenly perceived as less technically adept. One chapter of Rust and Huang’s book is even titled the “Era of Women” in giddy anticipation of the AI revolution’s democratizing effect.
Unfortunately, this analysis fails to consider the ways in which bias also subtly creeps into our views of who is capable of empathy and care … As the media theorist Wendy Hui Kyong Chun has remarked, the category of the human subject has largely been constructed through exclusion—“through the jettisoning of the Asian/Asian American other as robotic, as machine-like” and the “African American other as primitive, as too human.” In this paradigm, only a narrow sliver of (white) people are deemed truly human, possessing the fullest range of emotive faculties … As currently “low-status” jobs like caregiving become more established, it’s easy to imagine how the women of color who have long served as the backbone of the profession might be excluded from its glorious future, losing ground to white counterparts flocking to a newly lucrative field. (Look, for instance, to the whitewashing gentrification effect of cultural legitimization in the cannabis industry.)
Anthologies: Betterment, Gratification, Wealth Architecture, Digital Architecture, Collective Architecture, On Being Fruitful, On Culture, On Ethics, No Action Without Emotion, Everything Is Ideology